Accidents & damage
Do you need help?
If you’re involved in an accident or breakdown, your safety is our top priority. Use the information below to get the help you need, fast.
Need roadside assistance?
Need roadside assistance abroad? Call +32-2-722-60 00. Available 24/7!
Accidents
Accident without an other party (other party not identified)? Report your accident via My Ayvens.
Accident with an other party (other party identified)? • Fill in the accident statement with the other driver. • Report your accident on My Ayvens under the ‘Accidents’ tab. • Add a photograph of the accident statement and clear pictures of the damage. Consult your car policy for the procedure in case of an accident as well.
Break-ins and theft
In the event of a break-in, vandalism or (attempted) theft:
• Submit the official report to us using the form under the ‘Accidents’ tab on My Ayvens. • If your vehicle needs to be repaired, we will find a registered garage and notify you by email. • The garage will contact you to schedule an appointment.
Licence plate or car papers stolen or lost? • Report it to the police and keep the original official report. • Report the theft or loss via My Ayvens. Several options are shown. Choose ‘Other’ to report theft or damage and upload a copy of your official report to speed up the process. • Send your original official report by post to:
Ayvens Verzekeringsdienst Bourgetlaan 42 1932 Zaventem
Send us the original documents within 15 days after the theft or loss.
Car keys stolen or lost?
• Report it to the police. • Report the theft or loss via My Ayvens. • Park your vehicle, if possible, in a safe place such as a garage (box).
Shell energy card stolen or lost?
• Block your card via the Shell app or website, or call +32 2 508 9211. • Notify us via +32 2 706 41 41. • Order a new card via My Ayvens. Click the ‘Contact us’ icon in the bottom right-hand corner and select ‘My energy card’.