FAQ

Will my service channel change with the rebranding? No, the phone number for the driver service center remains the same: 0800 772 0253.Will I continue to use the My ALD app after switching to Ayvens? Yes, you will continue to use the My ALD app. As of 11/11, it will be upgraded to My Ayvens, with an even more intuitive and user-friendly interface. Simply update the app on your cell phone. Is the WhatsApp channel, Ivy, available for me to use as well? Not yet, for the time being you'll have to use the My Ayvens app. We'll have news in 2025, just wait! This WhatsApp is currently available to LeasePlan legacy drivers.Will the accredited network for servicing my vehicle change with the brand change? Our network is growing. There are 3,000 partners available to our clients throughout Brazil.Will the scheduling processes and other service requests change with the rebranding? No, everything continues in the way you're used to.When I drop my vehicle off for service, what should I say? Tell them that your corporate vehicle comes from Ayvens. If in doubt, remember the successful integration between ALD Automotive and LeasePlan. Ayvens has a legacy and so do you: Ayvens legacy ALD Automotive.Do the deadlines for scheduling and carrying out services change with the change of brand? No, everything remains exactly the same. Don't worry!In the event of an accident with the vehicle, will I get help? For companies that have contracted this service, you will receive assistance through our 24/7 customer service center. You can use the assistance services as normal. Pay attention to the number: 0800 772 0253.Does the purchase process at the end of the contract or the return of the vehicle change with the new brand? No, everything remains the same as contractually agreed. Anything new, apart from the rebranding? Yes, you now have access to a home assistance service free of charge, for emergency repairs, including locksmiths, plumbers and other services. Contact our call center for more information on the coverage of these services.Any special tips now that ALD Automotive and LeasePlan have changed brands? Tell everyone you now have a new mobility provider. Ayvens emerged from the integration of ALD Automotive and LeasePlan, two leaders in the global mobility market.  If anyone has any doubts about who Ayvens is, you can support us by reminding your interlocutor about this successful integration. Ayvens has a legacy and so do you!  How to pronounce Ayvens? The correct pronunciation is “eivens”.

Will my service channel change with the rebranding? Yes, the newphone number for the driver service center is: 0800 772 0253.Will I still be able to schedule services and check the status via Lizy? Lizy is now Ivy, an even more interesting assistant. The number to request services via WhatsApp remains the same: (11) 3296-8700.Will I still be using the My LeasePlan app when I switch to Ayvens? No, the My LeasePlan app will cease to exist on November 1st. We know that you prefer WhatsApp and that's why our efforts are currently focused on it. Is the My Ayvens app available for me to use? Not yet, for now you'll have to use Ivy, the WhatsApp channel at (11) 3296-8700. We'll have news about the app in 2025. This app is currently available to legacy ALD drivers.Will the accredited network for servicing my vehicle change with the brand change? Our network is growing. There are 3,000 partners available to our clients throughout Brazil.Will the scheduling processes and other service requests change with the rebranding? No, everything continues in the way you're used to.When I drop my vehicle off for service, what should I say? Tell them that your corporate vehicle comes from Ayvens. If in doubt, remember the successful integration between ALD Automotive and LeasePlan. Ayvens has a legacy and so do you: Ayvens legacy LeasePlan.Do the deadlines for scheduling and carrying out services change with the change of brand? No, everything remains exactly the same. Don't worry!In the event of an accident with the vehicle, will I get help? For companies that have contracted this service, you will receive assistance through our 24/7 customer service center. You can use the assistance services as normal. Pay attention to the number: 0800 772 0253.Does the purchase process at the end of the contract or the return of the vehicle change with the new brand? No, everything remains the same as contractually agreed. Anything new, apart from the rebranding? Yes, you now have access to a home assistance service free of charge, for emergency repairs, including locksmiths, plumbers and other services. Contact our call center for more information on the coverage of these services.Any special tips now that ALD Automotive and LeasePlan have changed brands? Tell everyone you now have a new mobility provider. Ayvens emerged from the integration of ALD Automotive and LeasePlan, two leaders in the global mobility market.  If anyone has any doubts about who Ayvens is, you can support us by reminding your interlocutor about this successful integration. Ayvens has a legacy and so do you!  How to pronounce Ayvens? The correct pronunciation is “eivens”.