Fuel & Charge Card

Question 1

When do I get my fuel card?

Ayvens · Accepted Answer

As soon as we know your new car’s registration plate, we will order your fuel card(s), which will be automatically sent to you. Your PIN will be sent in a separate letter for security reasons.

Question 2

Where can I refuel with my fuel card?

Ayvens · Accepted Answer

Where you can refuel depends on the type of fuel card you have and the agreements your employer has made with Ayvens. If you're not sure you can check with your fleet manager or in your lease agreement.

Question 3

How does my fuel card work?

Ayvens · Accepted Answer

Your fuel card is linked to your car and can't be used for other cars. You can pay at the petrol station with your fuel card, using your 4 digit pin.

Question 4

I've forgotten my PIN. What should I do now?

Ayvens · Accepted Answer

Have you forgotten your PIN code? Request a new pin code via My driver app or the website. You can also declare any costs incurred there. (add links) Did you enter the wrong PIN three times? Then you are only blocked for 48 hours. You can use the fuel card again after 48 hours.

Question 5

I have lost my fuel card. What should I do?

Ayvens · Accepted Answer

You can request a new fuel card via My driver app or via the website. Your current card is automatically blocked when you request a new one. Declare costs incurred via My driver app or the website. (add links)

Question 6

Why are some charging points only accessible with the app and others only with the charging card?

Ayvens · Accepted Answer

This depends on the type of station. Some stations are equipped without an RFID reader and some cannot yet be controlled by apps. Most charging stations are accessible via the charging key.

How can we help you?

Fuel & Charge Card

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