Services

A customer service and support for executive drivers, designed to provide an executive experience and a quick response, with more convenience, safety and comfort. Available for Greater SP and RJ.

Customer service, support and guidance to our customers in the event of mechanical failures, accidents and other situations, 24/7.

Complete document handling with detailed monitoring of each document delivered to drivers and fleet managers, as well as following up on specific situations.

Control of driven miles or km that allows a collective calculation of total travelled distance at the end of the contracted period.

Complete management of infractions and fines that includes sending notifications and handling all the required documents to continue the procedure and state who is the driver.

Complete tire management with approved suppliers that check which items must be replaced and invoice the driver according to their specific needs.

Allocation of an employee within the client's facilities to set up an Advanced Service Station, which will follow up on several fleet and mobility-related issues.

Carrier service for sending or collecting vehicles.

Maintenance management for items that show natural wear and/or premature wear of items due to inappropriate use.

Management of maintenance services that must be carried out according to the vehicle’s mileage or age.

The pool system allows compensation between vehicles in the same batch, except for total losses. If the total of miles or km exceeds the limit, an additional charge will be made. For each vehicle, you can consider the proportional mileage according to rental time, calculated using the formula: [total contracted mileage] ÷ ([expected rental days] × [actual rental days]).

The tyre replacement plan consists of a pre-determined number of tyres per vehicle that can be replaced during the leasing period. This system allows calculating collectively the total number of additional tyres at the end of the contract, applying compensation between vehicles of the same manufacturer and model, received by Ayvens in the same year.

We suggest actions to reduce the impact on mileage and/or instalment recalculation of changes in the use of vehicles.

Coverage and handling of glass replacement.

Budget management, driver guidance, insurance activation and procedures in the event of collisions, robbery and theft.

A dedicated team carries out the temporary vehicle hiring and management, considering the estimated completion time of repairs on the regular vehicle.