Private Rent driver's manual

You have chosen Ayvens as your vehicle partner. We offer all the services required to ensure you are well looked after as a driver. If you have any questions regarding you car, we will be there for you.

The driver's manual provides all the key information you need to take advantage of our services easily and quickly. To enable us to ensure smooth handling of all claims, please observe the information it contains as well as the vehicle manufacturer's user manual.

We wish you a safe and enjoyable journey Your Ayvens Team

With the Ayvens Service Card you can use maintenance and wear-and-tear repair services without cash.

Please note the following:

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  This work must be carried out by a repair shop authorised by the manufacturer.
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  The maintenance intervals prescribed by the manufacturer in the vehicle documents must be adhered to.
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  Show the repair shop your Ayvens Service Card before dropping off your car.
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  The services are always billed through Ayvens.

With the Ayvens Service Card you can buy winter and summer tyres and rims without cash. The tyre set you don’t currently need can be stored with Ayvens tyre partners.

Please note the following:

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  Tyres can only be obtained from Ayvens tyre partners.
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  Show the tyre shop partner your Ayvens Service Card before dropping off your car.
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  The services are always billed through Ayvens.

In case of a damage, please proceed as follows:

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  If your car is still drivable, please call Ayvens at +41 58 272 32 27 or send us an email to insurance.ch@ayvens.com.
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  If your car is no longer roadworthy, call the Ayvens Road Assistance.
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  For damages involving a third party, please email us the completed European accident report at insurance.ch@ayvens.com.
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  For damages where no third party is involved, please email us the completed damage report at insurance.ch@ayvens.com.
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  Repairs to bodywork and glass damage must be carried out by one of the Ayvens partner repair shops on the list.
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  Repair orders may only be placed by Ayvens.
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  If required, the Ayvens partner repair shop can provide you with a replacement vehicle.
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  The services are invoiced through Ayvens.

In case of accident, breakdown or theft, Ayvens Road Assistance is available around the clock on 365 days a year throughout Europe.

National 0800 222 225 (free) International +41 58 272 32 22

Ayvens Road Assistance offers comprehensive support to maintain your mobility:

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  Mobility and roadside assistance
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  Towing / recovery
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  Return transport
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  Spare parts delivery
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  Overnight accommodation costs
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  Replacement vehicle
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Please note that services will only be rendered subject to arrangement over the telephone and with the agreement of Ayvens ** Road Assistance.**

You have two options for returning the vehicle:

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  At our return point in Altishofen
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  From a company site/dealership

Please check the options open to you with an authorised person in your company (e.g. a fleet manager).

Please note the following important information:

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  Contact us by email (return.ch@ayvens.com) at least four working days before you plan to return the vehicle.
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  When returning the car, please make sure that it is in running order and cleaned (inside and outside). This is required in order to create the return protocol correctly.
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  You must also return all documents and other items that were provided with the vehicle. The following checklist will be helpful:

**

Vehicle return checklist:**

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  Vehicle registration document
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  All keys
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  Service leaflet and instructions
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  Second set of tyres, wheel trim caps, spare tyre
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  Boot cover
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  Radio code card, navigation CD/DVD
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  Service Card ​

When picking up/returning the vehicle, a return protocol will be drawn up jointly with you, detailing the appearance of the car. There is a list of the damages we accept and don’t accept here.

If you are interested in purchasing your company car, we are happy to make you a non-binding offer.