Accident management services for your leased vehicle
When your car breaks down, you need instant support. All you have to do is to get in contact with Ayvens via the service hotline. Support is available 24/7 and the team will work to bring you back on the road as quickly as possible with minimum disruption. Ayvens has partnerships with roadside assistance companies all around the globe. They act on behalf of Ayvens and in accordance with clear SLAs that focus on quality of service and limited off-road time.
How to proceed if you're in an accident
Steps to take after a car accident in a leased vehicle:
- Safety first
Ensure the safety of all individuals involved. If there are injuries, call emergency services immediately.
- Contact us
Reach out to our accident management team as soon as possible.
- If your car is still drivable, please call Ayvens at +41 58 272 32 27 or send us an email to insurance.ch@ayvens.com.
- If your car is no longer roadworthy, call the Ayvens Road Assistance (TCS): national: 0800 222 225 (free of charge), international: +41 58 272 32 22
Our experts will provide you with guidance on the next steps.
- Gather information
Collect details about the accident, including the location, date, and time. Exchange contact and insurance information with the other parties involved.
- For damages involving a third party, please email us the completed European accident report at insurance.ch@ayvens.com.
- For damages where no third party is involved, please email us the completed damage report at insurance.ch@ayvens.com.
- Take photos
Document the accident scene with photos. Capture the damage to all vehicles and the surrounding area.
- Notify authorities
If necessary, report the accident to the local authorities and obtain a copy of the police report.
- Insurance claim
If you don't have accident management covered by Ayvens, contact your insurance provider to initiate the claims process.
- Vehicle repairs
If your leased vehicle requires repairs, repairs to bodywork and glass damage must be carried out by an Ayvens partner repair shop. Repair orders may only be placed by Ayvens. If required, the Ayvens partner repair shop can provide you with a replacement vehicle. The services are invoiced through Ayvens.
Break-in and theft
For theft or break ins please first contact the police to file a police report and get in touch with Ayvens afterwards. If your vehicle has been stolen, please notify the police first and contact us immediately after. Damage can be reported via the My Ayvens app or by contacting Ayvens by phone. If you are not insured with Ayvens then please inform your insurance provider.
Here for you every step of the way
No matter how careful you are, accidents can happen. But if anything goes wrong, help is only a phone call away.
Ayvens 24/7 Roadside Assistance
National: 0800 222 225 | International: +41 58 272 32 22
We're happy to help
