If you have a home charger, the grid operator will oblige you to register it. For this you need to contact your grid operator directly. [locally to adjust].

It is possible to give other charge cards access to the charging station using a technique known as 'whitelisting'. Whitelisting makes sure the charging station can recognise the charge card and launch a charging session.

Fast chargers are quite like standard rechargers. As the name suggests, it is a faster way to recharge. One main difference is the use of direct currents. With direct currents, the vehicle's transducer is not used but rather the battery is directly charged by the recharging terminal. This allows for much higher charging speeds than with alternating currents.

The main differences:

• •
  Charge to 80% within half an hour
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  Cable is attached to the recharging terminal, so you're not using your own
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  Charging with direct currents rather than alternating currents

This depends on several factors: the type of car, how empty the battery is, how fast your car can charge and at which charging point you will charge. If you charge your car at a regular power socket, you should be able to count on 24 hours. At a public charge point this is about 4 to 8 hours. If you are going to charge your car with a quick charger (you will find this mainly along the motorway), your battery will be 80% charged in 30 minutes. Keep in mind that charging at such a quick charger is more expensive than at a normal charging point.

Plan – Before you hit the road, it is important to know where you are going and to check whether your destination has access to a charging station.

At home you can charge your car in 2 ways:

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  at a home charging station: the plugs are specially designed for charging electric vehicles, allowing for larger currents and thus charging the car faster.
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  at a regular socket: to ensure that the socket is correctly protected, a safety device has been built into the charging cable. One condition, however, is that the socket must be equipped with a compliant earthing system.

On the road, you have the following options:

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  public charging point that you can find in the charging app.
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  Fast charger: this can be found mainly along the motorway. They allow you in certain cases to charge the battery up to 80% within about 30 minutes.

The charging session usually stops as soon as the car is fully charged.

Attention: some providers have a price structure that you charge per minute. This means that even after your car is fully charged, you will have to pay the price per minute (often considered a "parking fee"). Consider this before you park your car for a longer period. It's better to move your car as soon as charging is complete. This will free up the charging point for the next driver.

If the charging cable is attached to a charging station, follow these instructions:

• 1.
  1.
  Wait a moment and start again
• 2.
  2.
  Use the emergency release button in the car. The location of this button is described in the car manual.
• 3.
  3.
  Search for an emergency release button on the station (only a few station models have this button)
• 4.
  4.
  If all the above steps do not solve the problem, call the charging station operator. You can find the hotline number at the charging station or in our app. Please note that we do not own or operate any charging stations and that we do not have external access to these stations. Only the operator has remote access to the station.

Hold the charging key at the marked connection point and the charging session starts after a few seconds.

Our tips before charging:

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  We recommend that you check the prices on our app before every charge.
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  Charging with fast chargers is much more expensive than charging with normal charging stations. Before connecting to a quick charger, please check whether the speed advantage is worth it compared to the higher costs.

When your car is fully charged, the charging session will automatically end.

To end a charging session earlier:

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  If you are using the charging key: hold the charging key to the station again to end the charging session.
• •
  If you are using the app: click the "stop" button to end the charging session.

Our tips before charging:

• •
  We recommend checking the prices on our app before each charging session.
• •
  Charging at fast chargers is much more expensive than charging at normal charging stations. Before connecting to a fast charger, check if the speed advantage is worth it compared to the higher cost.