Terms of the lease agreement
Can I lease multiple vehicles? Yes. There are no restrictions on the number of leases an individual, sole proprietor or company can have. The primary criterion is your creditworthiness, which is assessed before the conclusion of any agreement.I take advantage of your offer, choose the vehicle I want and sign an agreement, during the course of which I will pay the leasing fee and cover any servicing. At the end of the lease, I return the car and can choose another one without any additional charges. Is that correct? Yes, partially. This is the procedure for closed accounts, where there is no subsequent billing. During the lease, you pay in full for all the agreed services, which can include a tyre service, roadside assistance service, and refuelling. With open accounts, you pay advances for services that are subsequently billed to you. When you return the vehicle, its condition and any excessive wear is also taken into account and charged accordingly. We will also take into account the used/unused mileage according to the odometer reading when you return the vehicle. The process for obtaining a new vehicle is not affected in any way by the previous agreement.What vehicles are available for operational leasing by natural persons not engaged in business? A lease agreement may be concluded for any passenger or commercial vehicle of any make and model with a maximum weight of 3.5 t.Can a foreign citizen conclude an agreement? Yes. In addition to the documents we require from Czech nationals, a foreign national must also provide a copy of their residency permit.What is the difference between your operational leasing and Full Service Leasing? Apart from insurance, the operational lease product does not include a repair service, tyre service, roadside assistance, refuelling, replacement vehicle, etc. These services must be obtained and paid for by the client themselves. With Full Service Leasing, these services are already included in the monthly instalment (depending on the scope selected) and the customer has no other costs associated with the operation of the vehicle (except fuel, operating fluids, damage not covered by insurance, and possible deductibles in the event of an insurance claim).What is the availability of vehicles? Actual delivery takes place within 14 days if we have the vehicle in stock. If a new vehicle needs to be manufactured, the delivery time depends on the terms of the individual suppliers (Ayvens will of course notify you of the exact delivery date for the specific vehicle).Can I exchange a leased vehicle for another during the lease period? If you want to exchange your current vehicle for another, you must first prematurely terminate the existing agreement. Among other things, the early termination process includes a financial settlement. Then you can choose a new vehicle for which we will sign a new agreement.To whom can I loan the vehicle? In addition to the lessee, the vehicle can be driven by any employee of the lessee or persons close to them. A close person is defined in Section 22 of the Civil Code. A person who does not meet the above conditions may only drive the vehicle with the written consent of Ayvens.Is the license plate number determined by the headquarters of the leasing company or the address of the customer? Vehicle license plates are issued according to the headquarters of the leasing company that is the operator. If the operator is the client, the license plate will correspond to the region where the vehicle is registered. Any personalized license plates are owned by Ayvens. The costs of issuing personalized plates are paid by the lessee according to the current price list.For how long can a leasing agreement be concluded? As the residual value of a car decreases most in the first year, we recommend concluding a lease agreement for a period of 24 months or more. The maximum period is not stipulated by law, however financing can be arranged for up to 72 months. The most common lease agreement duration is 48 months, as this is the most advantageous from the point of view of the total cost of the vehicle. This is also the time when manufacturers most often change model series. In order to meet the requirements of our customers for short-term car leasing, we have launched two new products, namely the short-term leasing of nearly new vehicles from 12 months old and the Ayvens FLEX flexible leasing of new and nearly new vehicles with lease duration from one month.Do I have to drive a certain mileage every year? The mileage is calculated from the odometer reading when the vehicle is returned. We recommend keeping track of your mileage so there is no significant disparity between the actual mileage and the mileage specified in the agreement. If, during the leasing period, it becomes clear that the final mileage will be significantly lower/higher than expected, we recommend you change the parameters of the lease agreement in time. This process is known as a recalculation.What should I do if I find out during the lease that I chose the wrong total mileage? You can submit a request to change the duration of the lease or the total mileage by e-mailing [rekalkulace@ayvens.com](targetSelf:mailto:rekalkulace@ayvens.com "rekalkulace@ayvens.com"). The request must state the name of the company/lessee, the lease agreement number, the current odometer reading at the date of the request, and that you are requesting a change (i.e. the desired duration and total mileage).How is the used/unused mileage calculated for operational leasing and Full-Service Leasing? If the mileage specified in the lease agreement is exceeded by more than 1%, an overrun fee is calculated using a simple formula: the mileage above/below the agreed mileage is multiplied by the coefficient specified in the lease agreement. For example, if the agreed mileage is 50,000 km but the actual mileage is 60,000 km, and the excess mileage price is CZK 1.50/km without VAT, then the difference between the contractual limit and actual mileage is 10,000 × CZK 1.50 = CZK 15,000 without VAT. This amount is billed to the client upon termination of the lease agreement. If the actual mileage is lower than the contracted mileage, the amount is credited. However, the maximum unused mileage amount is 10,000 km.Can I travel abroad with the vehicle? Yes. If Ayvens s.r.o. is the vehicle operator, everyone who will be driving the vehicle abroad must be authorized to use the vehicle (provided the lessee is also a driver), or have power of attorney from the company that is the vehicle lessee (in which case authorization is issued for the lessee’s company and handed over with the vehicle in the Driver Set). To obtain authorization or in the event of its loss, contact Ayvens s.r.o. by calling 955 525 000 or by e-mail to [infocz@ayvens.com](targetSelf:mailto:infocz@ayvens.com "infocz@ayvens.com"). If the client is the vehicle operator listed in the technical certificate, it is not necessary to issue authorization to use the vehicle.Is there any restriction on the upper contracted mileage limit? We can tailor agreements to your requirements. With passenger cars, we typically prepare lease agreements for a maximum mileage of 200,000 km.Where can I quickly find technical information about the vehicle or the terms of the lease agreement? All such information can be found in the myAyvens Driver app available for the iOS and Android platforms. In the myAyvens Driver app, you will find the terms of the lease agreement, technical information about the vehicle, online information about available services, quick help in the event of a breakdown or accident, and you can schedule a date to return the vehicle. More information is available here. Fleet managers can also use myAyvens Portal, which provides detailed information about services and vehicles. More information about myAyvens Portal is available here.What should I do if I lose the documents or license plate of an operational leasing vehicle? Report the loss of a document or license plate of an operational leasing vehicle to the Police of the Czech Republic and by e-mail to [infocz@ayvens.com](targetSelf:mailto:infocz@ayvens.com "infocz@ayvens.com"). Do not forget to provide the vehicle registration number and agreement number. We will send you a new vehicle registration certificate and proof of compulsory liability insurance (green/white card) within five business days. Deliver a copy of the police report, including the remaining license plate (if only one was lost/stolen) to Ayvens s.r.o., U Stavoservisu 527/1, 108 00 Prague 10. We will provide you with a new license plate within five business days, along with the related documents. Please note that the vehicle may not be operated during this time. If you lose the keys to the vehicle or the service log, you can contact a service partner directly. Please note that Ayvens requires the complete set of locks to be replaced to prevent the theft of vehicles or items inside them. This must be taken into account before you return the car.What should I do if I lose my fuel card? Report the loss immediately in writing to Ayvens via e-mail to [blokace@ayvens.com](targetSelf:mailto:blokace@ayvens.com "blokace@ayvens.com"). You can also block the card by phone, provided you know the card number, by calling the following numbers: • CCS +420 266 108 108 • Shell +420 228 880 122 • Orlen +420 800 102 800 • MOL +420 241 080 800.
When blocking a card over the phone, you still must submit a blocking request in writing via e-mail to [blokace@ayvens.com](targetSelf:mailto:blokace@ayvens.com "blokace@ayvens.com").
What should I do if I forget the PIN to my fuel card? If the card is blocked after you incorrectly enter the PIN code, it will be blocked for 24 hours, and then automatically unblocked (OMV and Shell only). For cards issued by other companies, you must request that the card be unblocked. The same applies when requesting a duplicate PIN code. Requests should be e-mailed to [blokace@ayvens.com](targetSelf:mailto:blokace@ayvens.com "blokace@ayvens.com"). Don't forget to provide the fuel card number, vehicle registration number, and agreement number. Depending on the card type, a new card will be issued to you or a new PIN delivered to you.Can I use more than one fuel card for one vehicle? Yes. You can choose from the following providers: MOL, Shell, Orlen, CCS, and Innogy (CNG) and Ayvens Electric Card.Can I attach advertising to the vehicle? Yes, but this must first be approved by Ayvens – contact us via e-mail at [infocz@ayvens.com](targetSelf:mailto:infocz@ayvens.com "infocz@ayvens.com"). Any attached advertising must be removed before the vehicle is returned. If it changes the colour of the vehicle, this change must be entered into the vehicle registration. All the costs for applying and removing advertising and changing the vehicle registration will be borne by the client.How can I check that my digital motorway vignette is still valid? You can check the validity of the digital motorway vignette at [www.edalnice.cz](targetSelf:https://www.edalnice.cz/) by entering the registration number of the particular vehicle. Our clients who use the Motorway Vignette service can check the validity of their vignettes at any time in our online myAyvens Portal and myAyvens Driver apps.Where and how do I get a valid green/white card for my vehicle? You should receive the new green/white card from the insurance company automatically, as soon as the previous one expires. If not, you can print it off in myAyvens or call us on 955 525 000 (option 4) to have it delivered.
From 1 October 2024, you do not need to have the electronic or paper version of the green/white card in the Czech Republic. In fact, the Police of the Czech Republic will check your insurance online via a database. However, when travelling abroad, you are still obliged to physically carry the green/white card with you. It is not until 1 January 2025 that an electronic version be sufficient when abroad. Since the move to online insurance, it is no longer possible to generate the green/white card before the day the insurance is activated, which starts on the day you take delivery of the vehicle; the card is not included in the documents when the vehicle is handed over. However, it is constantly available on the [myAyvensDriver](targetSelf:https://www.ayvens.com/en-cz/services/my-ayvens-en/) mobile app. If you need a physical copy of it, such as for a trip abroad, you can simply print the card off in the Documents section of the [myAyvensPortal](targetSelf:https://www.ayvens.com/en-cz/services/my-ayvens-en/).
