- Contact Us
- CountryLanguage
Returning vehicles at the end of the lease period
Vehicle return order
You will receive a termination letter from us with detailed instructions for returning the vehicle about three months before the end of the operational lease agreement. In addition to information on how to properly prepare the vehicle for delivery, including all the necessary documents, we ask you to contact Ayvens and arrange a time and place for returning the vehicle. You can contact us by phone on 955 525 000 / option 3, via e-mail to vracenivozu@ayvens.com or through the myAyvens Driver mobile app. If you need to change the vehicle return date, please report this change at least 48 hours before the scheduled delivery.
How to prepare a vehicle to be returned?
The vehicle must be properly washed and the interior cleaned when presented at the handover site, since it is not possible to objectively inspect a dirty vehicle. All defects and damage must be rectified, including accessories or company stickers. In addition to the vehicle, you will hand over:
- A complete set of keys (used and spare), including the production code.
- The duly completed and stamped service log, or a printed copy of digital service records.
- Fuel cards, assistance card and Ayvens service card (if issued).
- The small technical certificate and international automobile insurance card (green/white card).
- Complete mandatory equipment.
- Spare tyre with tools, set of tyres including wheels in the vehicle (if included in the agreement).
- Equipment that came with the vehicle (roof rack, towing equipment, etc.).
- Vehicle operation and maintenance manual.
How are vehicles handed over?
Vehicles are handed over at the headquarters of Ayvens, U Stavoservisu 527/1, Prague 10. Among other things, the handover involves an inspection for any damage incurred during the use of the vehicle, which is performed for Ayvens by an expert company. All defects found are recorded in the Vehicle Acceptance Protocol. The inspector will record the mileage and mark identified defects as acceptable or unacceptable, in accordance with the definition of individual types of damage, as described in the General Reasonable Wear of Passenger Cars manual. The process of taking possession of the vehicle ends with the signing of the Vehicle Acceptance Protocol. You will receive a copy of this protocol as proof the vehicle was handed over.
Returning vehicles away from the company head office
For a fee, the expert company can take possession of the vehicle at a location other than our headquarters in Prague 10. Arrange the handover location when scheduling the return of the vehicle or send an e-mail at least 48 hours in advance to vracenivozu@ayvens.com or call 955 525 000. More information about returning vehicles at locations other than the Ayvens headquarters can be found HERE.
