Accidents & damage
The help you need, no matter where you are
When your car breaks down, you need instant support. All you have to do is to get in contact with Ayvens via the service hotline. Support is available 24/7 and the team will work to bring you back on the road as quickly as possible with minimum disruption. Ayvens has partnerships with roadside assistance companies all around the globe. They act on behalf of Ayvens and in accordance with clear SLAs that focus on quality of service and limited off-road time.
Call us
Call us at +45 3355 8060
Steps to take after a car accident in a leased vehicle:
- Safety first
Ensure the safety of all individuals involved. If there are injuries, call emergency services immediately.
- Contact us
Reach out to our accident management team as soon as possible. We're available at forsikringdk@ayven.com . Our experts will provide you with guidance on the next steps.
- Take photos
Document the accident scene with photos. Capture the damage to all vehicles and the surrounding area.
Break-in and theft
Was your car stolen? Has there been a break-in? Or has someone taken the license plates? In any of these events it is important to do the following:
Vehicle theft
- 1.Report theft of the car to the police.
- 2.Contact Ayvens at +45 3355 8060.
Vehicle break-in
- 1.Report the break-in of the car to the police.
- 2.Contact Ayvens at +45 3355 8060.
- 3.Report the break-in to your own insurance company, if you have had any personal property stolen that might be covered by your personal/homeowner’s insurance.
- 4.If you have had tools, a computer, or other effects belonging to your company stolen, the break-in must be reported to your company’s fleet manager/insurance manager. Was your car stolen? Has there been a break-in? Or has someone taken the license plates? In any of these events it is important to do the following:
License plate theft
- 1.Report theft of the registration plates to the police.
- 2.Contact Ayvens at +45 3355 8060. We will prepare a document that you have to bring together with your Vehicle Registration Certificate to SKAT for getting new license plates.
- 3.Go to one of the 4 automotive centres or national license plate agencies to have the new plates issued. Get directions here
The automotive centres are open:
Monday 9:00 AM–4:00 PM, Tuesday-Friday 9:00 AM–2:00 PM.
• Automotive centre Høje Tåstrup: Helgeshøj Alle 9, 2630 Tåstrup • Automotive centre Odense: Lerchesgade 35, 5000 Odense C • Automotive centre Aarhus: Lyseng Alle 1, 8270 Højbjerg • Automotive centre Aalborg: Lyngevej 2, 9000 Aalborg
