Electric driving - Charging

If you have a home charger, the grid operator will oblige you to register it. For this you need to contact your grid operator directly. [locally to adjust].

No, an installation of a home charging point is only possible in [local country].

To charge your electric vehicle, you will require a recharging station, a charging cable, and a charging card.

No, but you will have to inform your insurer about it.

Ayvens offers two charging solutions for charging your electric vehicle:

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  Home Pro fixed cable: charger with 4.5m cable and Dynamic Load Balancing. Strd incl: relocation, working hours, wall installation, 1 penetration, 10m power and 15m UTP cable, small equipment, extra cabinet, fuse, (ready for) 3-phase and inspection
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  Home Pro socket: charger with 8m loose cable and Dynamic Load Balancing. Standard incl.: relocation, working hours, wall installation, 1 penetration, 10m power and 15m UTP cable, small equipment, extra cabinet, fuse, (ready for) 3-phase and inspection.

It is possible to give other charge cards access to the charging station using a technique known as 'whitelisting'. Whitelisting makes sure the charging station can recognise the charge card and launch a charging session.

Your existing power supply will probably be sufficient, because your car is recharged mainly at night when you are not using other electrical appliances. Your recharging station can be programmed to operate at the right power and at the right time so that any potential overload to your electricity network can be avoided as much as possible.

Fast chargers are quite like standard rechargers. As the name suggests, it is a faster way to recharge. One main difference is the use of direct currents. With direct currents, the vehicle's transducer is not used but rather the battery is directly charged by the recharging terminal. This allows for much higher charging speeds than with alternating currents.

The main differences:

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  Charge to 80% within half an hour
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  Cable is attached to the recharging terminal, so you're not using your own
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  Charging with direct currents rather than alternating currents

This depends on several factors: the type of car, how empty the battery is, how fast your car can charge and at which charging point you will charge. If you charge your car at a regular power socket, you should be able to count on 24 hours. At a public charge point this is about 4 to 8 hours. If you are going to charge your car with a quick charger (you will find this mainly along the motorway), your battery will be 80% charged in 30 minutes. Keep in mind that charging at such a quick charger is more expensive than at a normal charging point.

Plan – Before you hit the road, it is important to know where you are going and to check whether your destination has access to a charging station.

At home you can charge your car in 2 ways:

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  at a home charging station: the plugs are specially designed for charging electric vehicles, allowing for larger currents and thus charging the car faster.
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  at a regular socket: to ensure that the socket is correctly protected, a safety device has been built into the charging cable. One condition, however, is that the socket must be equipped with a compliant earthing system.

On the road, you have the following options:

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  public charging point that you can find in the charging app.
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  Fast charger: this can be found mainly along the motorway. They allow you in certain cases to charge the battery up to 80% within about 30 minutes.

No, the provision of the home charging station and the reimbursement of the electricity do not have an impact on the Benefit in Kind of the vehicle. However, to ensure that the reimbursement only applies to the company car, the home charging station must have a communication system that allows the amount of electricity used to be passed on to the employer.

You connect the electric car to the charging station via the charging cable. With your charging card you can log in and start charging. The costs of charging will be charged periodically by the provider of the charging card.

Prices differ per loading point. Depending on the operator of the charging station, prices may be based on:

• 1.
  1.

  Starting fee (one-off) The operator charges a fee for the start of a charging session. Starting charges can be combined with other pricing models.

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  2.

  Minute based charging The operator creates the invoice based on the time your car is connected to the charging station. This means that you pay if you are parked at the charging station, even after charging has been completed. For charging stations that use this system, you will see the following note in our app: "charges apply as long as your car is connected to the charging station, even when the charging process has already stopped".

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  3.

  Charging per kWh and based on time This operator invoices its charging sessions based on the kWh consumption in combination with the parking time at the charging station.

In all cases, the costs of recharging your car are charged to your employer via Ayvens. We recommend that you check the prices on our app or our website before every recharging process. Charging with fast chargers, for example, is much more expensive than charging at normal charging stations. Before connecting to a fast charger, check whether the speed advantage is worth it compared to the higher costs. Also agree with your employer what is allowed and what is not.

The home charger remains Ayvens's property for the duration of the lease contract. However, in the event of a move, Ayvens will transfer ownership to you or the owner of the property where the charging station is installed. Any remaining payments for the charger will be settled with your employer. Check with your fleet manager how these costs will be further settled or consult your car policy for this.

Ownership of the charging station will be transferred to your colleague or the owner of the property where the charging station is installed. If you want a charging station yourself, a new charging station will be installed at your home.

The smart cable is included in the lease contract. It's an accessory that must be returned with the car.

The charging station is the property of Ayvens. If you move or return your car, the ownership of the charger will be passed to you or to the owner of the home where the charger is installed. Any remaining payments for the charger will be settled with your employer. Check with your fleet manager how these costs will be further settled or consult your car policy for this.

Connectivity ensures that the home charger is online and can be monitored by the charge point operator (CPO). It gives the driver access to the online platform of the charge point operator, which provides an overview of the charging sessions. Connectivity also allows the charge point operator to provide remote technical support. Connectivity also makes it possible to record and reimburse home charging sessions.

Dynamic load balancing ensures optimal energy distribution on the network, so that overloading does not occur, and the vehicle can always be optimally charged. You can determine the charging speed yourself.

The charging session usually stops as soon as the car is fully charged.

Attention: some providers have a price structure that you charge per minute. This means that even after your car is fully charged, you will have to pay the price per minute (often considered a "parking fee"). Consider this before you park your car for a longer period. It's better to move your car as soon as charging is complete. This will free up the charging point for the next driver.

If the charging cable is attached to a charging station, follow these instructions:

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  1.
  Wait a moment and start again
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  2.
  Use the emergency release button in the car. The location of this button is described in the car manual.
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  3.
  Search for an emergency release button on the station (only a few station models have this button)
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  4.
  If all the above steps do not solve the problem, call the charging station operator. You can find the hotline number at the charging station or in our app. Please note that we do not own or operate any charging stations and that we do not have external access to these stations. Only the operator has remote access to the station.

Hold the charging key at the marked connection point and the charging session starts after a few seconds.

Our tips before charging:

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  We recommend that you check the prices on our app before every charge.
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  Charging with fast chargers is much more expensive than charging with normal charging stations. Before connecting to a quick charger, please check whether the speed advantage is worth it compared to the higher costs.

When your car is fully charged, the charging session will automatically end.

To end a charging session earlier:

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  If you are using the charging key: hold the charging key to the station again to end the charging session.
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  If you are using the app: click the "stop" button to end the charging session.

Our tips before charging:

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  We recommend checking the prices on our app before each charging session.
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  Charging at fast chargers is much more expensive than charging at normal charging stations. Before connecting to a fast charger, check if the speed advantage is worth it compared to the higher cost.

Before reporting a problem, check if:

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  The cable is correctly positioned. If this is the case and the car is still not charging, stop the session and start again.
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  The internet connection works when you use the app.

Still having problems?

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  Please contact the provider if the drive station does not work or if there is a problem with the drive station itself. The hotline number can be found directly on the station or in our app.
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  Please contact us if you have any problems with the app or with your charging key.

Do you have your own driveway, garage or private parking? Are you an owner or tenant? Can you act independently as an owner or is this in consultation with an association of homeowners? In addition, it is best to consider the mains voltage that is connected in your street. This has an influence on the charging speed of your car.

Your home charger and charging card are registered in your name. To use the home charger, you must register with your charging card. A charging card other than yours will not be accepted.

You can add users or charge cards in the online platform of your charge point. Please check the manual or contact the operator of your charge point.

We apply the tariff of the average Belgian electricity price, published by the CREG (Commission for the Regulation of Electricity and Gas). Because of the late publication of the CREG rate, you will be reimbursed at the rate two months before the charging period. For March charging sessions, the average tariff of January will be applied.

When you charge at home at a home charging point, the data from your home charging session is stored in the device. At the same time, the device communicates via internet with the Charge Point Operator (CPO), e.g. charging station supplier.

When the connection is poor or lost, it is possible that the CPO does not have all the data at that moment to make a full refund. Thus, there may also be a difference between what you are refunded and what you find (later) in the CPO portal or app. Stored data from a home charging session are not lost, however. Once the internet connection is there again, the home charger will send the missing data. The next refund will then include these missing sessions

We recommend that you get in touch with your current service provider and speak to them about your reimbursement options. You may be able to set up a subscription enabling you to be reimbursed directly by your current provider – this applies whether you use a Ayvens charging card or one issued by your existing provider.

While Ayvens has agreed on a fixed price for standard installations, any installation requirements that fall outside this scope shall be billed based on the situation. Contact Ayvens to request a component switch.

Charging station owner differs Each charging station owner can set his/her own charging rate for his/her charging station. As a result, the cost of charging sessions may vary from charging station to charging station.

The connection fee differs Many places charge a fee (usually per minute) for the time you are connected while the car is no longer charging. This fee is called connection fee. The reason is that the number of public charging stations is still limited, and a non-charging car is occupying the service, so to speak, preventing others from using them.

Your home consumption can be billed to your employer monthly and reimbursed to you.

Your charging station or cable is equipped with a "smart meter" that keeps track of consumption. This allows the settlement of charging sessions automatically, including to your employer or company.

According to the highway code, it is in principle forbidden to cause a nuisance to other road users, i.e. to simply lay charging cables across the pavement. However, municipal police regulations may allow this, subject to certain conditions. So, check with your municipality.

Each car can be driven for a maximum number of kilometres and duration. The maximum term of our contracts is always 5 years (60 months). The maximum number of kilometres may differ per car but can never exceed 200,000 kilometres over the total contract duration. Depending on these two parameters, we can always discuss with you what is possible.

Traffic fines and fuel. You can optionally order a national or European fuel card from us with your lease contract.

You can call us or leave a message and we will contact you. See your options on our contact page.