Accidents and damages

If your car has been vandalised or broken into, you must report the damage to the police and file a police report. In the case of a traffic accident, the party at fault must report the damage to his or her own insurance company. Damage repairs to a lease car must be carried out by InCar.

Any damage to the windscreen should be repaired as soon as possible for safety reasons. For stone chip repairs and windscreen replacement, you should book an appointment at your nearest InCar workshop using the link below or by calling 0300 247 247.

If the car is not fully insured with Ayvens, you need to file a damage report with your own insurance company for windscreen replacement. For windscreen replacements, the customer will be charged a deductible per insurance policy.

The customer will not be charged for a windscreen repair if the car is fully insured with Ayvens. If the car is fully insured with Ayvens and the glass is repaired or replaced by InCar, there is no need to file a windscreen damage claim. If the repair is not carried out by InCar, a claim must be completed for the windscreen replacement.

The damage report is sent to your vehicle's insurance company. For more information about the damage report, please contact our partner InCar: vahinkoilmoitus@incar.fi. To claim insurance compensation, you must file a claim within one year of the date of the accident. If the claim is not submitted to the insurance company within this period, the claimant loses any right to compensation. In a traffic accident, the at-fault party files a claim with their own insurance company. You can also use the link below to make a report to specify your need for a car to get a replacement car, if the other party's insurer requires it.

From your mobile device, you can easily report a claim using the InCar camera. With the camera, you can take pictures of the damage, store customer data, choose a repair shop and file a claim with the insurance company all in one go.