Critical Operations Manager

Overall Job Purpose

• Leading all operational aspects of complex fleet (including HGVs) for high profile customer/s A specialist in LCV and HGV fleet and operations management, holding senior stakeholder conversations internally and externally. Accountable for all aspects of in-life operations, solving challenging customer requirements with agility and confidence.

• Leading from the front to build and enhance maximum customer confidence through owning and delivering operational excellence across all spectrums, including establishment of new customer requirements, best practice operations (via specialist skill set) and directing and facilitating workload to the wider operations team.

• Robust management of key suppliers in network, conversions and deployments within the wider operations department and influences others to ensure the efficient and customer focused operation of that area

Key Responsibilities

• To lead a disparate team and stakeholder across all operations tasks including maintenance, projects and all in life vehicle requirements, whilst ensuring stakeholder confidence is in place, strong ability to remain agile and committed to delivering changeable customer requirements at pace.

• Specialist and in-depth LCV and HGV knowledge to manage suppliers, ensure successful and suitable operational knowledge and ownership are embedded.

• Building trust and confidence across Operations, procurement, LeasePlan international central teams and UK commercial teams.

• Subject Matter expert for specific customer operations and propositions within LPUK, up to date with operations needs of complex customer contracts and product knowledge.

• Designing and leading a platform to enhance visibility for in life services, providing detailed solutions for next generation system and process management.

• Manage the customer relationship for all operational in-life vehicles aspects, be the point of contact for day-to-day operations.

• Lead the onboarding and ongoing process and checks with suppliers and any 3rd party associated service providers.

• Ensuring regular communication with Commercial, Operations and CS&Q in relation to client specific requirements.

• Be the main operations point of contact for complex LCV-HGV fleet customers with relevant and in- depth knowledge.

Required Skills & Experience

• Evidence and in-depth experience of fleet industry knowledge

• Strong experience and working knowledge of operations management

• Degree or relevant experience in fleet management/logistics

• CPC holder, O Licence, or complex fleet management experience

• Experience in complex supplier & client relationship management

• Matrix management and stakeholder management

• Fluent in business English language at all levels

• Recent experience of working with LCVs, HGVs  and OEMs

• Knowledge of LCV/HGV technical and operational requirements

• Experience of working across senior stakeholders

• Ability to work independently and on multiple levels

• Strong ability to lead client & supplier meetings to drive engagement and performance