Credit Controller
- Department
- Accounting
- Location
- Bristol CEC United Kingdom
- Date Posted
- 01-10-2024
We have a great full time opportunity as a Credit Controller working in our Bristol office. The main responsibilities of the role are:
Working with customers in financial difficulty to address missed payments, aiming to bring their payments up to date.
Identification of accounts where payment is unlikely, taking appropriate action to minimise potential losses, through early arrears management, debt and asset recovery
To achieve high collection rates through regular proactive customer contact
To ensure prompt query resolution to facilitate payment
Demonstrate regulatory compliance to deliver Good customer outcomes
Optimising customer facing time to chase and collect overdue/missed payments via telephone, letter and email
Dealing with/solving queries on invoices with both internal departments and external customers
Supporting vulnerable customers and ensuring that all customers requiring additional assistance are aware of available options
Deliver a high level of customer service
Complying with relevant policies and procedures that will stand up to scrutiny from Internal and external Audit
Ability to build relationships at all levels, communicate effectively, build trust and influence stakeholders
Working alongside outsource and supplier partners to manage overdue/missed payments, debt and vehicle recovery (as required)
Maintain Continuous Personal Development (CPD) to stay up to date with relevant internal and external change
What we are looking for:
Previous experience managing customers in financial difficulty/ Credit Control role
Excellent communication skills: written, verbal, report writing and presenting Excellent time management, planning and organisational skills • Self-motivated Proven experience of working under pressure within a process driven role focused on daily KPI’s
Develops others by sharing own experience and expertise
Judgement and commercial awareness
Strong background of delivering excellent customer service
Competent in Microsoft Office suite of applications e.g. Excel, Word
Salary between £23,000 and £25,000 dependant on experience