Credit Controller

Department
Accounting
Location
Bristol CEC United Kingdom
Date Posted
01-10-2024

We have a great full time opportunity as a Credit Controller working in our Bristol office.  The main responsibilities of the role are:

  • Working with customers in financial difficulty to address missed payments, aiming to bring their payments up to date.

  • Identification of accounts where payment is unlikely, taking appropriate action to minimise potential losses, through early arrears management, debt and asset recovery

  • To achieve high collection rates through regular proactive customer contact

  • To ensure prompt query resolution to facilitate payment

  • Demonstrate regulatory compliance to deliver Good customer outcomes

  • Optimising customer facing time to chase and collect overdue/missed payments via telephone, letter and email

  • Dealing with/solving queries on invoices with both internal departments and external customers

  • Supporting vulnerable customers and ensuring that all customers requiring additional assistance are aware of available options

  • Deliver a high level of customer service

  • Complying with relevant policies and procedures that will stand up to scrutiny from Internal and external Audit

  • Ability to build relationships at all levels, communicate effectively, build trust and influence stakeholders

  • Working alongside outsource and supplier partners to manage overdue/missed payments, debt and vehicle recovery (as required)

  • Maintain Continuous Personal Development (CPD) to stay up to date with relevant internal and external change

What we are looking for:

  • Previous experience managing customers in financial difficulty/ Credit Control role

  • Excellent communication skills: written, verbal, report writing and presenting Excellent time management, planning and organisational skills • Self-motivated Proven experience of working under pressure within a process driven role focused on daily KPI’s

  • Develops others by sharing own experience and expertise

  • Judgement and commercial awareness

  • Strong background of delivering excellent customer service

  • Competent in Microsoft Office suite of applications e.g. Excel, Word

Salary between £23,000 and £25,000 dependant on experience