Customer Service Executive

We have a fixed term contract opportunity in our Customer Service team as a Customer Service Executive.

If you have a genuine passion for customer service excellence, this could be the game changing opportunity that you have been looking for to start a career making a difference to every customer that you touch upon during your day.

Opportunities within our Customer Services team attract a starting salary of £23,000.00 per annum, plus bonus and benefits.

Key Accountabilities:

• Provide clear and accurate service and support to our customers

• Manage customer queries and requests through both email and telephone calls to a successful and timely resolution

• Deliver a professional and engaging ‘front of house’ service to our customers and external contacts

• Deal with incoming calls and emails from drivers, fleet contacts or Franchisee partners

• Resolve all issues by telephone as far as possible and maintain personal ownership 
  for any which are passed to other teams for resolution

• Provide timely and accurate information to our customers to minimise queries and complaints

• Utilise all tools & systems provided by LeasePlan and its suppliers

• Build rapport and confidence within our customer base

Required knowledge & experience:

• Experience of working in a customer service, shared service centre or contact centre environment, understanding the importance of teamwork in a customer and goal focussed environment.

• Experience in dealing with Customers in a front-line environment and/or ability and willingness to learn at a fast pace.

• Ability to empathise and build rapport with customers and build strong internal relationships.

• Ability to multi-task.

• Demonstrate integrity and honesty in all business activity.