Customer Service Executive (Fleet)

We have a 12 month Fixed Term Contract opportunity within our Customer Services team to support a large corporate key account, so we are looking for excellent customer service skills with a focus on showcasing strong customer relationship experience as well as being able to work independently with opportunities to display your self-motivation and proactivity in the role.

Salary will be £24,297 per annum for this role.

Key Accountabilities:

• Take ownership of Fleet Manager enquiries from a key account, resolving issues where possible or liaising with your team and other departments to provide good outcomes for our customers

• Build rapport and confidence with the key account contact

• Provide updates and timelines on queries and complaints within the contracted SLAs agreed

• Be the face of Customer Services on weekly client calls.

• Own business processes and updated in line with audit requirements

• Look for better ways of doing things to improve efficiency and customer outcomes

• Being agile and adapting to the changing demands of our customers

Required knowledge & experience:

• Experience of key account customer service or Fleet Management support

• An ability to build strong relationships with customers

• Being adaptable to the changing demands of customers

• Self-motivated and proactive

• Experience of working in fleet management, customer service, understanding the importance of teamwork in a customer and goal focussed environment.

• Experience in dealing with customers in a front-line environment and/or ability and willingness to learn at a fast pace.

• Can multi-task, and have excellent time management and organisational skills

• Demonstrate integrity and honesty in all business activity