If the service is included in your operational leasing contract,you can use roadside assistance services 24 hours a day, 7 days a week. You can use roadside assistance services in the following cases:

Vehicle breakdown (vehicle engine cannot be started or you have run out of fuel) Filled with the wrong fuel or running out of fuel Loss or theft of the key Tyre damage Car accident Theft, attempted theft or vandalism of a vehicle

You can find detailed instructions for users of the assistance service on our website in the Documents and guidelines section.

More detailed information and the answer to this question can be found in our Ayvens assistance guidelines, published in the Documents and guidelines section.

Ayvens road assistance service is rendered on the territory of the following countries: Andorra, Belgium, Bulgaria, Bosnia and Herzegovina, Estonia, Denmark German, Finland, France, Gibraltar, Greece, Great Britain, Ireland, Italy, Serbia and Montenegro, Croatia, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Morocco, Netherlands, Norway, Austria, Poland, Portugal, Republic of San Marino, Romania, Sweden, Switzerland, Spain (continental), Republic Slovakia, Slovenia, Check Republic, Turkey (European part), Hungary, Ukraine, Vatican, Russia, Cyprus, Macedonia, Kosovo.