Accident management services for your leased vehicle
In the event of a traffic accident or breakdown and damage to the vehicle, you need immediate support. All you have to do is call Ayvens roadside assistance. Support is available 24/7, and our team will take all necessary measures to allow you to continue your mobility, with minimal disruption. Ayvens has partnerships with roadside assistance companies around the world. They act on behalf of Ayvens, focusing on the quality of the service and trying to minimize the time of immobility, caused by a breakdown or an accident, as much as possible.
How to proceed if you're in an accident
Steps to take after a car accident in a leased vehicle:
- Notify the police
Be sure to inform the police about the accident. Although in some cases it is enough to fill out the EU traffic accident report, when processing the damage, it could be an important fact whether you informed the police about the incident.
- Safety first
Ensure the safety of all individuals involved. If there are injuries, call emergency services immediately.
- Contact us
Report the event to Ayvens. We are available for guidance on next steps.
- Gather information
Collect details about the accident, including the location, date, and time. Exchange contact and insurance information with the other parties involved.
- Take photos
Document the accident scene with photos. Capture the damage to all vehicles and the surrounding area.
- Insurance claim
Fill out the claim form correctly and answer all the questions, because an incorrectly filled form can result in a longer settlement of the claim and possible refusal.
- Report damage claim
The event must be reported to the insurance company immediately, or as soon as possible.
- Stay informed
Throughout the process, we'll keep you informed about the progress of repairs and any additional steps you need to take.
Insurance and accident management
In partnership with leading insurance companies, Ayvens offers you a comprehensive insurance solution designed to meet your expectations. Excess and coverage are defined in line with your needs. Take advantage of numerous benefits:
- Complete range from third party liability and fully comprehensive to personal accident and legal expenses insurance
- Collective billing via monthly invoice
- Policy management
- Registration/de-registration
- Repairs by authorized partners across Croatia
Ayvens performs all claims handling on your behalf – from acceptance of claims to repairs with various affiliates:
- Professional claims handling
- Repairs from qualified partner workshops across Croatia
- Ideal, cost effective repair methods
- Compliance with all manufacturer guidelines
- Short-notice repair scheduling and fast repairs
- Appointment of experts
- Door to door service
- Replacement vehicle for duration of repairs
- Vehicle cleaning after repairs
- Cashless processing, settlement via Ayvens
