You can book your vehicle in for a service using our Fast Track Booking Tool

For minor, quick interventions such as topping up oil, AdBlue, windscreen washer fluid or replacing windscreen wipers or lights, you can contact a service point approved by Ayvens immediately. They will endeavour to assist you as soon as possible.

We recommend that you have your car serviced before you go abroad or when you return your car to [local country]. If the mileage does not deviate too much from the next service interval (max. 2000 km), a service is permitted. If the difference is greater, you can always have the levels checked before you leave on holiday.

Recall campaigns are initiated by the manufacturer when an anomaly has been found within their brand for a particular model. In that case, the manufacturer will invite the drivers of such a vehicle to have the problem rectified as soon as possible by an official dealer. When you receive such a letter, please contact your approved dealer to find out whether this was rectified during your last service. If not, you can make an appointment immediately.

During the term of your contract, the costs of servicing, technical repairs and replacement of wear parts shall be borne by Ayvens if you have them carried out by a partner from our network. As a driver, you are responsible for ensuring that services are carried out on time.

Unforeseen costs due to the car not being properly maintained shall not be borne by Ayvens.

Some examples include:

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  costs due to the failure to have repairs or services carried out on time;
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  costs of damage caused by a lack of oil;
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  costs due to you using the car in an irresponsible manner.

A complete overview can be found in the terms and conditions.

As a driver, you are responsible for ensuring that services are carried out on time. The vehicle's on-board computer will notify you when services are required, but you can also find the intervals at which they should be carried out in the lease car's service booklet.

You should also check the coolant, windscreen washer fluid, engine oil and the condition of the tyres on a regular basis. You can visit a garage approved by Ayvens for these minor interventions.

The garage will contact Ayvens for approval of the works and invoicing. You do not have to pay these costs yourself.

If you're unsure whether you can continue driving safely or if your vehicle is immobilised, call for roadside assistance. If this is included in your contract with Ayvens, you can call our Assistance department on 01-2407650.

If necessary, we will send a technician who will:

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  fully repair the vehicle;
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  carry out a temporary repair so you can drive to a garage safely
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  tow the vehicle and arrange a replacement vehicle for you.

If you can still drive safely, you can request an appointment to have your vehicle repaired using My driver app. We will look for the best-placed garage closest to you.

The time needed for a repair depends on various factors (the cause of repair, whether parts need to be repaired or replaced, whether parts are in stock, etc.). The garage is best placed to inform you of how long it will take.