Accidents_Repairs

Accidents & Repairs

At Ayvens, we are aware that incidents and accidents can happen at any time. That's why we offer a range of services to assist you effectively in these moments.

In the event of an accident

If you are involved in a car accident, follow the steps below.

Steps in the event of an accident

Game theft and damage

In the event of theft, attempted theft, vandalism or damage caused by game, remember to declare your signistre.

Procedure for Theft & Game

Bodywork & Repairs

Make an appointment with an authorized center.

Approved Centers

Need troubleshooting?

Get in touch with our roadside assistance, available 24/7 in Luxembourg and abroad.

To the support

What to do in the event of an accident?

Steps to follow after an accident with a leased vehicle:

  1. Safety first

    Ensure the safety of everyone involved. In case of injury or danger, call emergency services immediately.

  2. Fill out a report

    Complete your accident report and send it to our insurance department within 48 hours. In the event of a dispute, do not hesitate to request the intervention of the Police.

  3. No third party identified

    For an accident or damage without an identified third party, fill out our specific claim form.

  4. Notify the authorities

    If necessary, report the accident to local authorities and obtain a copy of the accident report.

  5. Take pictures

    Document the scene of the accident with photos. Capture damage to all vehicles and surroundings.

  6. Vehicle Repairs

    If your leased vehicle requires repairs, we will refer you to an authorized repair center for efficient service.

Theft & damage to game

If you are faced with theft, attempted theft, vandalism or damage to game:

The first step is to contact the police immediately to report the incident. Once this has been done, please send a copy of the report to our Insurance Department within 48 hours:

Carrosserie Luxembourg

Bodywork France

Bodywork Belgium

Glazing repair

Bodywork service

Is it time to repair your leased car? Here are the Ayvens approved bodies shops with which you can make an appointment for your body repairs:

Carrosseries Luxembourg

France

Belgium

Glazing repairs

Approved centres in Luxembourg

You can also call on Carglass in Germany, Belgium, France and throughout Europe.

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Still have questions?

Visit our FAQ

Frequently Asked Questions

Visit our FAQ

Frequently Asked Questions