Ayvens

Information for workshops and other suppliers with agreements with Ayvens

On this page, there will at all times be updated guidelines for the use of service cards and criteria for the performance of workshop services.

All Ayvens' vehicles have a unique service card associated with the car. Over the last few years, the instructions on the back of these cards have changed, therefore drivers may have different versions of this.

By presenting the service card, the driver identifies that the car is managed by Ayvens. This must always be shown when requisitioning goods and services.

The supplier must check that the same registration number appears on the service card and the vehicle.

If you do not have an agreement with Ayvens, all costs must always be approved in advance. Invoices without prior approval will be returned to the sender and deleted in our systems. Applications for prior approval are sent to teknisk@leaseplan.no.

Guidelines for pre-approval and invoicing

Service & maintenance You need prior approval from Ayvens on: - Costs that exceed NOK 5,000 incl. VAT. (apart from the exceptions mentioned below) You do **not** need prior approval from Ayvens on: - Standard service as prescribed by the car manufacturer - Changing brake discs and brake pads/shoes. The supplier must subsequently be able to document the need on request. Tires You need prior approval from Ayvens: - On costs that exceed NOK 5,000 incl. VAT. (apart from the exceptions mentioned below) - When changing tires over 3 mm (summer) or 5 mm (winter). Written approval from the customer must always be obtained regardless. You do **not** need prior approval from Ayvens: - When changing tires below 3 mm (summer) or 5 mm (winter). Written approval from the customer must always be obtained regardless. - If you have a tire agreement with Ayvens. The invoice must be marked with the registration number, card number and mileage. The amount applies to all types of vehicles regardless of total weight. Invoicing All invoices must adhere to the Norwegian standard as well as our requirements, which include: - Business/VAT number - Car registration number - Bank account number - Service card number - Invoice number - Mileage or hours worked - Invoice date - Total amount - Itemized VAT Invoice requirements - Payment must be made within 45 days after the delivery is approved, and a correct invoice with agreed-upon attachments is received. - Invoices must be addressed to Ayvens Norge AS; any customer/user names may appear after Ayvens Norge AS. Invoices not addressed to Ayvens Norge AS will be returned. - There should be one invoice per car registration number. - Different work items must be specified with parts and labor, and subtotals must be provided. - Service/repair and damage/windshield replacement should be invoiced separately. - Damage invoices must include Ayvens's damage number. - Fees in any form are not accepted unless expressly agreed upon in writing with Ayvens Norge before invoicing. - The VAT amount for damages must be invoiced separately and addressed to the vehicle owner. If the vehicle is owned by Ayvens, the original damage invoice should be attached in the same PDF as the VAT invoice. Submission of invoice - EHF: Ayvens is registered in the ELMA registry with the enterprise number 945 098 775. - PDF: Invoices can be sent as a PDF document to [autopost@leaseplan.no](targetSelf:mailto:autopost@leaseplan.no) Since this is an automated email service, each PDF should contain only one invoice number. Any attachments must be included in the same PDF document.