What should I do if I need support?

Question 1

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 2

What should I do if I need a repair?

Ayvens · Accepted Answer

1. Consult Oficina Fácil, through the website or the App, to find the most suitable partner for the necessary intervention and scheduling of the replacement vehicle, if contracted. In case of doubt, call us on 800 20 42 98 (cost-free call). If the driver is out of the country, contact Ayvens through +351 211 446 88 94 (national fixed-line network cost call) to request information about the most indicated partner for the necessary intervention;

2. Go to the workshop.

Question 3

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 4

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 5

What should I do if I need a MOT inspection?

Ayvens · Accepted Answer

1. Schedule the service and replacement vehicle supply, if hired, through Oficina Fácil, via website or App. In case of doubt, contact us on 800 20 42 98 (cost-free call).  If the driver is out of the country, contact Ayvens through +351 211 446 88 94 (national fixed-line network cost call);

2. Go to the workshop;

3. If applicable, make sure that the MOT inspection is recorded in the inspection book.

Question 6

Under what circumstances should I contact the customer support service?

Ayvens · Accepted Answer

Whether it’s just to clear up a query related with your contract, we're here to help you by emailing serviç[o.cliente@ayvens.com](targetBlank:mailto:o.cliente@leaseplan.com) or on 800 20 42 98 (cost-free call) in Portugal or +351 21 370 31 23 (national fixed-line network cost call) abroad.

Question 7

How can I add additional services, such as a petrol card or winter tyres?

Ayvens · Accepted Answer

If the car is immobilised or if a fault warning light is activated and the car's instruction manual advises immobilisation;

Contact the Ayvens Driver Support Line on 800 20 42 98 (cost-free call) in Portugal, or +351 21 370 31 23 (national fixed-line network cost call) abroad, for [road assistance](targetSelf:/en-pt/leasing-with-us/services/road-assistance/) and [replacement vehicle](targetSelf:/en-pt/leasing-with-us/services/replacement-car/), if hired.

Question 8

What should I do in case of an accident?

Ayvens · Accepted Answer

1. Always fill in the Friendly Declaration of Car Accident;

2. In the event of immobilisation, contact the Ayvens Driver Support Line on 800 20 42 98 (cost-free call) in Portugal, or +351 21 370 31 23 (national fixed-line network cost call) abroad, for [road assistance](targetSelf:/en-pt/leasing-with-us/services/road-assistance/) and [replacement vehicle](targetSelf:/en-pt/leasing-with-us/services/replacement-car/), if contracted;

3. Send the statement to the e-mail sinistros@ayvens.com;

4. Send the original to the following address: Ayvens Portugal Lagoas Park, Edifício 6, 2740-244 Porto Salvo.

Question 9

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 10

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 11

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 12

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 13

What should I do in case of theft?

Ayvens · Accepted Answer

1. In cases of theft, the authorities must be informed and the report must be obtained, which must always accompany the Friendly Declaration;

2. Contact the Ayvens Driver Support Line on 800 20 42 98 (cost-free call) in Portugal, or +351 21 370 31 23 (national fixed-line network cost call) abroad, for [road assistance](targetSelf:/en-pt/leasing-with-us/services/road-assistance/) and [replacement vehicle](targetSelf:/en-pt/leasing-with-us/services/replacement-car/), if hired;

3. Mandatory filling in of the Friendly Declaration and sending by e-mail to sinistros@ayvens.com;

4. Send the original to the following address: Ayvens Portugal Lagoas Park, Edifício 6, 2740-244 Porto Salvo.

Question 14

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 15

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 16

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 17

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 18

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 19

I ordered a car. When will my car be delivered?

Ayvens · Accepted Answer

This depends on the availability of the model you selected. Most cars will be delivered within several weeks (4-12). The delivery will be scheduled according to your availability.

Customer support

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What should I do if I need support?

Find your next lease car

Call 800 20 42 98 in Portugal (cost-free call) or +351 214 40 09 10 from abroad (call to the national fixed network)

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