What should I do if I need a workshop service?

Question 1

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 2

What should I do if I need a repair?

Ayvens · Accepted Answer

1. Book the intervention for the day and time desired at the [Oficina Fácil](targetBlank:http://https://oficinafacil.leaseplan.pt/) platform. You can also ask for a replacement vehicle, if contracted. If you prefer, you can contact Ayvens on 800 20 42 98 (cost-free call). If the driver is not in the country you should contact Ayvens on +351 21 446 88 94  (national fixed-line network cost call);

2. Go to the workshop.

Question 3

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 4

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 5

What should I do if I need a MOT inspection?

Ayvens · Accepted Answer

1. Make the appointment by contacting Ayvens through 800 20 42 98 (cost-free call);

2. Contact Ayvens to supply a [replacement car](targetSelf:/en-pt/leasing-with-us/services/replacement-car/), if contracted;

3. Go to the workshop;

4. If applicable, make sure that the MOT inspection is recorded in the inspection book.

Question 6

What should I do in case of breakdown?

Ayvens · Accepted Answer

1. If the car is immobilised or if a fault warning light is activated and the car's instruction manual advises immobilisation;

2. Contact the Ayvens Driver Support Line on 800 20 42 98 (cost-free call) in Portugal, or +351 21 370 31 23  (national fixed-line network cost call) abroad, for [road assistance](targetSelf:/en-pt/leasing-with-us/services/road-assistance/) and [replacement vehicle](targetSelf:/en-pt/leasing-with-us/services/replacement-car/), if hired.

Question 7

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 8

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 9

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 10

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 11

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 12

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 13

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 14

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 15

What should I do if there is isolated glass breakage?

Ayvens · Accepted Answer

1. Always fill in the Mutual Settlement Form for Car Accidents;
 2. Contact the Ayvens Driver Helpline on 800 20 42 98 (cost-free call);
 3. Hand in the Amicable Settlement Form for Car Accidents at the workshop where the repair has been booked.

Question 16

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 17

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 18

What should I do if I need to change my tyres, align steering or balance the wheels?

Ayvens · Accepted Answer

If this is contracted you should:

1. Book an appointment directly at one of the workshops approved by Ayvens for this purpose. List of approved workshops available by ringing 800 20 42 98 (cost-free call) or at the [Oficina Fácil](targetBlank:http://https://oficinafacil.leaseplan.pt/) platform;

2. Go to the workshop.

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What should I do if I need a workshop service?

Want to know more? We're here to help!

Call 800 20 42 98 in Portugal (cost-free call) or +351 214 40 09 10 from abroad (call to the national fixed network)

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