How can we help you?
We’re here to help!
For a convenient, fast and simple service, we recommend that you use as much as possible, our digital channels, available anytime and anywhere.
See our FAQ
Need roadside assistance?
Dial 800 20 42 98 in Portugal (cost-free call) or +351 214 40 09 10 from abroad (call to the national fixed network). We are available 24 hours a day, 7 days a week.
Choose the best time to contact us!
Since we receive several contacts from our customers throughout the day, at times with greater or lesser affluence, we share the best times to get in touch.
Customer helpline: 800 20 42 98 (cost-free call)
We remind you that our line is still available 24/7 for roadside assistance.
Accidents & repairs
Accidents can happen no matter how careful you are. If you have been in an accident, we’re here to support you.
Participate in an accident
Maintenance
Need to make an appointment for maintenance or have to arrange a repair? With Ayvens we take care of everything you need for your car.
Book maintenance
End of contract
When your contract expires, you can return your lease car, renew your contract or buy it. Read all about returning, renewing or taking over a lease car.
How to proceed
Buy your lease car
Have you enjoyd driving your lease car and want to keep it at the end of contract? Buying your lease car can be a possibility.
Find out more
Useful information to keep you on the road
Consult our Drivers Manual. Find all the answers to your questions. Visit our Useful Downloads page and find all the information you need, in a single space.
Need to arrange something for your lease car? You can do that here:
Via My Ayvens DriverLogin | create an account
Setting up your My Ayvens app
Download app
My Ayvens Fleet
Manage your fleetRepair services for any kind of problem
From a crack in the windscreen to a dent in the door, damage can be frustrating. And it can sometimes be dangerous. Our repair centres offer quick, professional assistance. So you can be on your way as quickly as possible. ​ Look up our preferential network of partners on the Oficina Fácil platform and arrange your repair via the Support Line 800 20 42 98 (cost-free call).
Go to Oficina Fácil
Contact us by phone
Customer service
Call 800 20 42 98 in Portugal (cost-free call) or +351 214 40 09 10 from abroad (fixed-line network cost call). Available 24 hours a day, 7 days a week.
Lease for SME and Private
Call 800 10 70 70 (cost-free call). Available from Monday until Thursday from 09:00 to 14:00 and 14:00 to 17:30. Friday from 09:00 to 14:00 and 14:00 to 17:00 (cost-free call).
Want to know more? We’re here to help!
Take a look at the FAQs
Take a look at the FAQs
Contact us by email
Contact us
Our team of experts are available to help if you have any questions.
Your most common questions. Our answers. In one place.
Check our FAQ