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Accidents, damage & repair
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Car theft or break-in
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Questions
What should I do if my car is stolen?
In case of theft or damage due to a break-in, you must report it to the authorities and obtain a police report.
Next, fill in the Mutual Statement and send it, together with the police report, to the following email address: sinistros@ayvens.com.
If you are stranded, contact the Driver Support Line on 800 20 42 98 in Portugal (cost-free call), or on +351 214 40 09 10 from abroad (national fixed-line network cost call), to get travel assistance and a replacement vehicle.
What should I do if someone breaks into my car?
If someone breaks into your car, we always recommend that you report it to the police.
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Can't find what you're looking for? Any questions or complaints?
Call 800 10 70 70
Available from Monday until Thursday from 09:00 to 14:00 and 14:00 to 17:30. Friday from 09:00 to 14:00 and 14:00 to 17:00. Cost-free call.
Call 800 20 42 98 in Portugal (cost-free call) or +351 214 40 09 10 from abroad (call to the national fixed network)
Available 24/7 for any emergency.