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Accidents, damage & repair
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Questions
Do I have a deductible?
It depends on the agreements made with the contract holder. Your car scheme or lease agreement includes this information. If you do have a deductible, it will be settled with the contract holder.
Who pays for the costs in case of damage repair?
In almost all cases, we pay for the damage repair. However, in certain instances, you will be responsible for the repair cost. Your costs are outlined in the general conditions of your contract.
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Call 800 10 70 70
Available from Monday until Thursday from 09:00 to 14:00 and 14:00 to 17:30. Friday from 09:00 to 14:00 and 14:00 to 17:00. Cost-free call.
Call 800 20 42 98 in Portugal (cost-free call) or +351 214 40 09 10 from abroad (call to the national fixed network)
Available 24/7 for any emergency.