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Accidents, damage & repair
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Replacement car after damage or theft
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Questions
Am I entitled to a replacement car while my car is being repaired?
If necessary, we may provide a replacement car while yours is being repaired. Please check your operational renting contract or car arrangement for coverage and any exceptions.
Can I use my fuel card for my replacement car?
Your current fuel card is also valid for your replacement car, regardless of the fuel type. If you drive an electric car, in addition to the charging card, you will receive an extra pass to use for other fuels.
Contact Ayvens
Can't find what you're looking for? Any questions or complaints?
Call 800 10 70 70
Available from Monday until Thursday from 09:00 to 14:00 and 14:00 to 17:30. Friday from 09:00 to 14:00 and 14:00 to 17:00. Cost-free call.
Call 800 20 42 98 in Portugal (cost-free call) or +351 214 40 09 10 from abroad (call to the national fixed network)
Available 24/7 for any emergency.