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Returning your vehicle
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Return appointment
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Questions
How do I make or change an appointment to return my car?
You can make or change a return appointment by contacting our Client Support 800 20 42 98 (cost-free call), send an e-mail to servico.cliente@ayvens.com or search Oficina Fácil platform.
I left something in the car when it was collected. Can I get it back?
Once a vehicle has been signed back to Ayvens we are not responsible for the safe holding of any valuables left inside. However, please contact us as soon as possible if you have left any valuables and we will endeavour to recover your belongings. Please note, if we cannot recover the goods Ayvens is not responsible for the value of the items.
Contact Ayvens
Can't find what you're looking for? Any questions or complaints?
Call 800 10 70 70
Available from Monday until Thursday from 09:00 to 14:00 and 14:00 to 17:30. Friday from 09:00 to 14:00 and 14:00 to 17:00. Cost-free call.
Call 800 20 42 98 in Portugal (cost-free call) or +351 214 40 09 10 from abroad (call to the national fixed network)
Available 24/7 for any emergency.