If you have a problem with the car and your trailer is attached, both vehicles will be repatriated if your car cannot be repaired on site. If you have a problem with the car and your trailer is not attached, only the car will be repatriated if a repair cannot be carried out on site.

Depending on the service your company chose, Ayvens Assistance offers you help in Serbia and/or abroad in the following cases:

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  Immobility of the vehicle in the event of a breakdown, an accident, fire, vandalism or burglary
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  Theft of the vehicle
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  Theft of the number plate

For Operational lease drivers, you have 24/7 assistance in the above cases as well as European breakdown assistance (with a replacement vehicle for a maximum of five days).

Exclusions:

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  If your car can still be driven or if you could have gone to a garage yourself, Ayvens Assistance will not provide assistance (unless you are abroad).
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  If your vehicle was damaged during a race you took part in, you cannot call on the services of Ayvens Assistance and the damage will not be reimbursed either.
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  All services not requested from Ayvens Assistance will not be reimbursed (with the exception of local breakdown assistance and towing abroad).
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  If your vehicle is not insured via Ayvens against material damage, you will pay the towing costs yourself in the event of an accident. You may recover these costs through your insurer.

Assistance abroad is valid in all countries that are listed on the insurance card:

Austria, Bulgaria, Cyprus, Czech Republic, Germany, Denmark (except the Faroe Islands), Spain (except the Canary Islands and the Balearic Islands), Estonia, France (except overseas territories), Finland, the United Kingdom (Great Britain and Northern Ireland), Greece, Hungary, Croatia, Italy, Ireland, Iceland, Luxembourg, Lithuania, Latvia, Malta, Norway, Portugal (except Madeira and Porto Santo), Poland, Romania, Sweden, Slovakia, Slovenia, Switzerland, Andorra, Bosnia and Herzegovina, Morocco, North Macedonia, Montenegro, Serbia, Tunisia, Turkey (European Area), Vatican City, San Marino, Liechtenstein, Monaco.

If you are stranded with a flat battery, Assistance will transfer your car to a nearby DC charger so that you can recharge it and continue on your way.