Repair damage

All damages must be repaired before returning the car.

If your car suffers an accident, and is covered by a vehicle damage warranty, report it directly to the insurance company that handles your make of car. You will receive a claim letter with a case number and information about suitable workshops. For claims not related to the vehicle’s damage warranty, report the claim to the insurance company with which the vehicle is insured. Remember to report your claim without delay, as the insurance company may reject a claim if the claim is received later than 30 days from the date of the accident.

You book the time for the damage inspection and any repairs yourself at the workshop referred to by the insurance company. You can easily report a damage by filling out our digital claim form. To access it, klick on "Help" in My Ayvens and select the link "Report damage (online)".

Contact our partner Carglass to make an appointment. You can also call Ayvens at 08-501 122 00 and automatically be directed to Carglass.

If the damage is minor and you can still drive the car safely then repairing it might not be immediately necessary. However, regardless of the severity of the damage we always ask that you immediately file a claim. You can easily do this by filling out our digital claim form. To access it, klick on "Help" in My Ayvens and select the link "Report damage (online)".

Our network of auto repair service providers has national coverage. Once you report the damage to us, we will find a repairer in your area that meets our quality requirements. You can easily report a damage by filling out our digital claim form. To access it, klick on "Help" in My Ayvens and select the link "Report damage (online)".

The glass repairer, Carglass, needs to assess the damage and decide whether or not the glass can be repaired.

To reschedule your repair or inspection appointment, please contact the auto repair service provider.