Vehicle insurance
Terms and conditions
Terms and conditions
Below you will find information about our company motor insurance and the updated terms and conditions.
Insurance terms & conditions
General insurance conditions (ENG)
Early termination insurance conditions (ENG)
Insurance conditions: Manufacturer deductible reduction (ENG)
Tools property endorsement (ENG)
Other documents
General insurance product fact sheet (IPID) (ENG)
Early termination form (SWE)
Workshops
Complaints
If you are not satisfied with certain aspects of your insurance, you can contact the person responsible for complaints at Ayvens Sweden AB who represents Euro Insurances DAC (trading as Ayvens Insurance). The Insurance Manager ensures that your complaint is processed and answered. You make a customer complaint by sending it to:
Ayvens Sweden AB Att: Insurance Manager Box 511 169 29 Solna customercare.se@ayvens.com
The claims representative for Ayvens Insurance (Euro Insurances DAC) is Claims Management Sverige AB (“CMS”) with corporate identity number 559281-1011. CMS reviews, validates and processes all claims for Ayvens Insurance. All damages can be reported via ayvens.com/en-se/services-and-faq/accidents-and-repairs/, regardless if your vehicle is insured via Ayvens Insurance, an external insurance company or has a manufacturer warranty (Swe: vagnskadegaranti).