Accident management services for your leased vehicle
When your car breaks down, you need instant support. All you have to do is to get in contact with Ayvens via the service hotline. Support is available 24/7 and the team will work to bring you back on the road as quickly as possible with minimum disruption. Ayvens has partnerships with roadside assistance companies all around the globe. They act on behalf of Ayvens and in accordance with clear SLAs that focus on quality of service and limited off-road time.
Mon-Thu from 09:00 till 18:00
Fri from 09:00 till 17:00
How to proceed if you're in an accident
Steps to take after a car accident in a leased vehicle:
- Safety first
Ensure the safety of all individuals involved. If there are injuries, call emergency services immediately.
- Contact us
Reach out to our accident management team as soon as possible. We're available 0 800 505 505. Our experts will provide you with guidance on the next steps.
- Gather information
Collect details about the accident, including the location, date, and time. Exchange contact and insurance information with the other parties involved.
- Take photos
Document the accident scene with photos. Capture the damage to all vehicles and the surrounding area.
- Notify police
If necessary, report the accident to the police and obtain a copy of the accident report.
- Insurance claim
If you are not insured by Ayvens, contact your insurance provider to initiate the claims process. Our team can assist you with this step as well.
- Vehicle repairs
If your leased vehicle requires repairs, we'll guide you to authorised repair centre for efficient service.
- Stay informed
Throughout the process, we'll keep you informed about the progress of repairs and any additional steps you need to take.
Break-in and theft
For theft or break ins please first file a police report at [local link] and get in touch with Ayvens afterwards. If your vehicle has been stolen, please notify the police first and contact us immediately after. Damage can be reported via the My Ayvens app or by contacting Ayvens by phone. If you are not insured with Ayvens then please inform your insurance provider.
Here for you every step of the way
No matter how careful you are, accidents can happen. But if anything goes wrong, help is only a phone call away.
Mon-Thu from 09:00 till 18:00
Fri from 09:00 till 17:00
