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Roadside assistance
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Questions
What assistance is included?
Ayvens Assistance offers you help in Ukraine and/or abroad in the following cases:
- Immobility of the vehicle in the event of a breakdown, an accident, fire, vandalism or burglary
- Theft of the vehicle
- Theft of the number plate
For Lease drivers, you have 24/7 assistance in the above cases.
What is not included in Ayvens Assistance?
Exclusions:
- If your vehicle was damaged during a race you took part in, you cannot call on the services of Ayvens Assistance and the damage will not be reimbursed either.
- If your vehicle is not insured via Ayvens against material damage, you will pay the towing costs yourself in the event of an accident.
In which countries am I entitled to assistance?
Assistance abroad is valid in all countries with the exception of temporarily occupied territories in accordance with the current legislation of Ukraine) russia and belarusia.
As an EV driver, what if you have to deal with a completely dead battery, is this included in the breakdown service?
If you are stranded with a flat battery, Assistance will transfer your car to a nearby DC charger so that you can recharge it and continue on your way.
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