Accidents_Repairs

Accidents and damage

The help you need, no matter where you are

If you’ve had an accident or your car breaks down, our top priority is to keep you safe. All you have to do is contact Ayvens.

Need help now?

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Call the Driver Helpline on +30 2106100050
We’re there for you 24/7

What to do if there’s an accident

Steps you need to take after an accident happens:

  1. Safety first

    The most important thing is ensuring the safety of all persons involved. If there are injuries, call emergency services immediately.

  2. Contact us

    Contact the Ayvens driver helpline on +30 2106100050 as soon as possible. Our experts will guide you through the next steps.

  3. Gather information

    Gather details about the accident, including the location, date and time. Exchange contact and insurance information with the other parties involved.

  4. Take photographs

    Photograph the scene of the accident and record the damage to all vehicles and the surrounding area.

  5. Notify the authorities

    Call the police to report the accident and get a copy of the accident report and the alcohol test results for you and the other party involved. Note down all the necessary information.

  6. Vehicle repairs

    If your leased vehicle needs repair, we’ll direct you to an authorized repair center where you can get your car sorted.

  7. Stay informed

    During the entire process, we’ll let you know about the progress of repairs and any additional steps you need to take.

Break-ins and theft

Break-ins and theft

If there is a partial theft (i.e someone breaks into your car takes something), first submit a report to the police and then contact Ayvens.

You’ll then need to fill out the accident report form. If your vehicle has been stolen (total theft), please inform the police first and then immediately contact us.

We’re here for you every step of the way!

No matter how careful you are, accidents can happen. But if something does go wrong, call us immediately so we can help you.

Repairs and replacement vehicle

Repairs and replacement vehicle

Breakdowns are something unforeseeable that can affect all vehicles. At Ayvens we’re ready to help you no matter what happens.

In addition to unforeseen breakdowns, accidents can also occur. From a cracked windscreen to a dent in your door, the damage can be significant and sometimes dangerous.

Our repair centers offer rapid, professional service. They’re there to get you back on the road as soon as possible so that you can continue your journey. Major repairs are often time-consuming. That doesn't mean you need to change your plans!

We’ll provide you with a replacement vehicle until your car is repaired.

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Call the Ayvens Driver Helpline on +30 2106100050
Available 24/7

Accident coverage exceptions

Damage caused to third parties or to the car itself is not covered if the car:

Damage caused to third parties or to the car itself is not covered if the car:

Was used in an unorthodox manner (e.g. in races, to transport hazardous substances, for driving lessons, etc.) In these cases, the person responsible for the damage caused to the car or to third parties is the lessee of the car.

Read the driver manual

Personal data protection notice for persons involved in accidents

Where there’s been an accident, to enable the company to handle the relevant claims, settle claims and pay out compensation, Ayvens Greece may collect and process the personal data of drivers and/or passengers involved in an accident.

Read the statement for persons involved in accidents
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Got any more questions?