Accidents and damage
The help you need, no matter where you are
If you’ve had an accident or your car breaks down, our top priority is to keep you safe. All you have to do is contact Ayvens.
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What to do if there’s an accident
Steps you need to take after an accident happens:
- Safety first
The most important thing is ensuring the safety of all persons involved. If there are injuries, call emergency services immediately.
- Contact us
Contact the Ayvens driver helpline on +30 2106100050 as soon as possible. Our experts will guide you through the next steps.
- Gather information
Gather details about the accident, including the location, date and time. Exchange contact and insurance information with the other parties involved.
- Take photographs
Photograph the scene of the accident and record the damage to all vehicles and the surrounding area.
- Notify the authorities
Call the police to report the accident and get a copy of the accident report and the alcohol test results for you and the other party involved. Note down all the necessary information.
- Vehicle repairs
If your leased vehicle needs repair, we’ll direct you to an authorized repair center where you can get your car sorted.
- Stay informed
During the entire process, we’ll let you know about the progress of repairs and any additional steps you need to take.
Break-ins and theft
If there is a partial theft (i.e someone breaks into your car takes something), first submit a report to the police and then contact Ayvens.
You’ll then need to fill out the accident report form. If your vehicle has been stolen (total theft), please inform the police first and then immediately contact us.
We’re here for you every step of the way!
No matter how careful you are, accidents can happen. But if something does go wrong, call us immediately so we can help you.
Repairs and replacement vehicle
Breakdowns are something unforeseeable that can affect all vehicles. At Ayvens we’re ready to help you no matter what happens.
In addition to unforeseen breakdowns, accidents can also occur. From a cracked windscreen to a dent in your door, the damage can be significant and sometimes dangerous.
Our repair centers offer rapid, professional service. They’re there to get you back on the road as soon as possible so that you can continue your journey. Major repairs are often time-consuming. That doesn't mean you need to change your plans!
We’ll provide you with a replacement vehicle until your car is repaired.
Accident coverage exceptions
Damage caused to third parties or to the car itself is not covered if the car:
Damage caused to third parties or to the car itself is not covered if the car:
- Was being driven by a driver who was drunk or under the influence of drugs or did not have a driving license
- Suffers damage to the underside, tyres and rims, and no other car was involved in the accident
- Was towed by another car or the car is used to tow another car - unless Ayvens has been notified about this
- Was involved in an accident intentionally caused by the driver or because the driver was experiencing a mental health issue that affected their ability to drive safely
- Was involved in an accident at locations where car traffic is prohibited (e.g. airport runway), at locations where track-guided means of transport (e.g. trams) are in operation, or at locations off the road network.
Was used in an unorthodox manner (e.g. in races, to transport hazardous substances, for driving lessons, etc.) In these cases, the person responsible for the damage caused to the car or to third parties is the lessee of the car.
